BW Papersystems

Career Detail


Field Service Technician

Location: United States, United States
Job Category: Field Service
Date Posted: 02/17/2017
Job Description
Introduction

BW Papersystems, a worldwide & leading supplier of precision corrugating and finishing machinery to the corrugated box industry, is currently seeking qualified and talented individuals. The BWP culture offers a progressive work environment, quality and innovative products, and an emphasis on team member personal growth. BWP is part of Barry-Wehmiller Companies, Inc., a global manufacturing and engineering group with annual sales over $1 billion, and has corporate headquarters in St. Louis, Missouri. BWP offers a professional work environment with a competitive compensation and benefit package.

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Job Summary

A Field Service Technician is responsible for the installation and service of company products, which includes: providing service and troubleshooting support on machinery in the field; perform routine and/or emergency breakdown mechanical/electrical service; assist with new machine installations; provide training for customer operation and maintenance team members; emphasis on the safe operation of the products and establishing zero-energy state during maintenance. Holiday and weekend work is routine with this position.

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Responsibilities
  • • Provide electrical & mechanical support in troubleshooting.
  • • Provide support on the installation and service of BWP products.
  • • Provide training of customer operation and maintenance personnel. Emphasis on the safe operation of the products and establishing zero-energy state during maintenance is of utmost importance.
  • • Provide customer service via phone & web applications.
  • • Provide follow-up documentation in a timely manner including: installation and service record, trip reports, expenses, and payroll information.
  • • Demonstrate increased levels of competence with BWP products as measured by increased levels of certification on the products.
  • • Other duties as assigned by the Field Service Leader.
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Education

A minimum of a 2 year technical degree is required.

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Experience
  • • Experience in troubleshooting electrical and mechanical equipment.
  • • Proven oral and written communication skills are a plus.
  • • Some Field Service Engineer positions may require a proficiency in one or more languages other than English.
  • • Attaining graduated levels of Field Service Engineer is based on months of experience, demonstrating advancing levels of proficiency on BWP machines, and the number of times for which the employee has been the lead person on a machine installation.
  • • Extensive domestic and international travel is required (75% or more of the time is on the road).
  • • Requires substantial lifting, climbing, twisting, kneeling, etc.
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Benefits

We offer competitive wages and full benefits – medical, dental, vision, life, AD&D, FSA/HSA; 401K with employer match; paid vacation & paid holidays.

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Travel

This opportunity is very travel-intensive and routinely requires work on weekends and holidays.

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Other

The ideal candidate will be highly self-motivated, persuasive, intelligent, and well educated. The individual’s personal style will need to be suited to a culture which is team-based, entrepreneurial, fast- paced, and value-driven with high corporate standards. The individual will need to be very comfortable working in a lean, matrixed, highly customer-focused organization with strong ethical standards.

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Contact Information

Please email or fax your resume highlighting your skills, abilities, education, and experience as they relate to this career opportunity to Korryn Vail.

  • Email: Korryn.Vail@BWPapersystems.com
  • Confidential Fax: 715-339-2107
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Equal Opportunity Employer. To comply with Federal law, Barry Wehmiller Companies participate in E-Verify. All newly-hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.


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